KVALITY VERIFICATION AND QUALITY ASSESSMENT LLC is fully committed to maintaining total impartiality in all its certification activities through the effective implementation of an impartiality management system.

We adhere strictly to the requirements of ISO/IEC 17021-1:2015 and other relevant standards, ensuring impartiality is continually reviewed and analyzed on an annual basis.

KVALITY VERIFICATION AND QUALITY ASSESSMENT LLC is dedicated to identifying and responding to any threats to impartiality that may arise from external influences, including actions by individuals, organizations, or other stakeholders.

To uphold this commitment, we shall:

A. Impartiality and Integrity in Certification

• Ensure that all certification and audit services are conducted professionally, competently, and within the specified timeframes.

B. Compliance with Regulatory Requirements

• Adhere to all relevant legal and regulatory obligations required to maintain accreditation as a certification body.

C. Quality Assurance and Continuous Improvement

• Continuously enhance the quality of our certification processes to prevent client complaints and uphold service excellence.

D. Effective Handling of Complaints and Appeals

• Treat complaints and appeals as valuable opportunities for improvement, ensuring timely and fair resolution.

E. Competence and Professionalism

• Develop a highly competent workforce with strong ethical values through continuous education and training programs.

F. Technological Advancement

• Implement a robust, computer-aided audit documentation system to streamline the compilation and management of technical information.

G. Freedom from Conflicts of Interest

• Ensure that all personnel involved in certification activities remain free from commercial, financial, or other influences that could compromise impartiality.

Director & Head of Certification

KVALITY VERIFICATION AND QUALITY ASSESSMENT LLC